4 / 5 192 reviews

Who Uses This Software?

With over 2 million users, the HotSchedules suite of software is designed for businesses with as few as five employees up to multi-store, enterprise-level, and franchise organizations.

Average Ratings

192 reviews
  • 4 / 5
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service
  • 4 / 5
  • 4 / 5
    Value for Money

Product Details

  • Starting Price
  • Free Version
  • Deployment
    Installed - Mac
    Installed - Windows
  • Training
    In Person
    Live Online
  • Support
    24/7 (Live Rep)
    Business Hours

Vendor Details

  • HotSchedules
  • Founded 1999

About This Software

HotSchedules provides a cloud-based operating platform, as well as supporting solutions and services for the restaurant, retail and hospitality industries. HotSchedules suite of products enables owners and operators to schedule employees across locations, track time and attendance, monitor business performance and manage day-to-day operations. With HotSchedules native mobile app, employees can check schedules, pick-up and drop shifts, and request time off, all from their mobile phones.

  • Appointment Management
  • Appointment Scheduling
  • Automated Scheduling
  • Budgeting & Forecasting
  • Calendar Management
  • Class Scheduling
  • Contractor Management
  • Costing
  • Employee Database
  • Employee Lifecycle Management
  • Employee Scheduling
  • Facility Scheduling
  • Food Costing
  • For Cafeterias
  • For Healthcare Facilities
  • Free / Reduced Meals
  • Group Scheduling
  • Inventory Management
  • Kitchen Management
  • Labor Projection
  • Meeting Room Booking
  • Menu Management
  • Menu Planning
  • Multi-Location
  • Nutritional Analysis
  • Online Payments / Funding
  • Online Scheduling
  • Payment Processing
  • Payroll Management
  • Performance Appraisal
  • Point of Sale (POS)
  • Purchasing
  • Recipe Management
  • Recruiting Management
  • Reservations
  • Reservations Management
  • Resource Scheduling
  • Sales Tracking
  • Scheduling
  • Schools
  • Shift Scheduling
  • Skills Tracking
  • Table Management
  • Time & Attendance
  • Time Tracking
  • Tray Tracking
  • Vacation / Leave Tracking
  • Variable Workforce
  • Wait List Management
  • Waitstaff Management

HotSchedules Latest Reviews

Automatically translated. Show original review

hotschedules review

2 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Comments: It's got so many options - none exactly what I need - that it is almost too cumbersome. I would like more flexibility to create template shifts and place them on days as needed, with it being ok that some days there are blank shifts left over. Rather than now, when if I make a template and want a day to be scheduled lightly, it tells the staff there's a house shift open. The template feature is practically more work than just starting from scratch each week. I hate entering the times of a shift and having it immediately autocorrect to the last half hour. For example if I want a shift to start at 1:30PM and end at 10:30PM, I have to type 1:30, click off and it will change it to 1:00, click back on to get to 1:30, and repeat to get the end time to read 10:30 instead of 10, then repeat to get PM instead of AM. I'd also like to not have to redo the schedule report generator so that it's easier to read every week, for the printed schedule we keep in the shop. All those outlines, yikes! What I do like is the messaging/staff communication parts. Requests off are clear and easy, same with shift swapping. I like being able to create blackout days for no requests off, and I like that I can easily see who wants off when and when the RO was made.

Pros: Requests off, availability, blackout dates, staff communication sections. The app works great for everyone.

Cons: No ease of use when making the schedule - autocorrecting number entries constantly, schedule templates aren't what I need, schedule report is difficult to read.

Automatically translated. Show original review

Takes too long to sync new employees from Aloha.

3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money

Comments: Making scheduling a less of an headache. Being able to focus on other aspects of managing my restaurant.

Pros: Makes scheduling easier. I've never had an issues when it comes to scheduling with HS. It's a great platform especially when you operate a high volume restaurant. Hotschedules has allowed me to focus on other aspects of managing my restaurant. Scheduling literally takes about 15 minutes every week. Employees past and present have also had positive things to say about hot-schedules. Employees like the fact that you can download the app and be able to see any updates made to the schedule. Go-Hire has also been a great tool for my company. Onboarding new employees is made so much easier now with eliminating paper appplications and documents. Go hire easily let's you conduct background checks on new hires with a click of a button.

Cons: As I stated above in the describe your experience section. The fact that getting a new employee synced in hotschedules after they have been entered into Aloha takes 24 hours is really a big inconvenience. For me personally, this has resulted in delaying the start date for new hires. I have documented about twelve different support requests to the support team to help get a new hire synced faster. I suggest maybe allowing admins to manually add employees to the staff list to help resolve this issues. Operating a restaurant with high turnover, it's crucial that new hire are able to start right away with no delay. This by far the biggest and only con that I can think of with this platform.